This Privacy Policy explains how PPG Holdings LLC, doing business as AI EXPERT — Real Estate Automation ("AI Expert," "we," "us," or "our"), collects, uses, and protects information when you visit aiexpertautomation.com or use our software, automation, and AI communication services (the "Services").
1. Information We Collect
- Account & billing information you provide when you sign up: name, business/LLC name, email, phone number, market, buy box, and payment details (processed securely by our payment processor).
- Usage information about how you interact with the Services, including log data, device/browser information, and cookies.
- Contact & communications data you or your leads generate through the Services, including call recordings, transcripts, text messages, and appointment details, which we process on your behalf.
2. How We Use Information
- To provision, operate, personalize, and support your account and the Services.
- To process payments and manage subscriptions.
- To power AI voice and messaging features (e.g., Ella) that respond to and follow up with your leads on your behalf.
- To communicate with you about your account, updates, and support.
- To improve, secure, and troubleshoot the Services, and to comply with legal obligations.
3. SMS / Text Messaging & Consent
By providing your mobile number, you consent to receive account, onboarding, and support text messages from AI Expert. Message and data rates may apply; message frequency varies. Reply STOP to opt out at any time, or HELP for help.
We do not sell or share your information — or your mobile opt-in data — with third parties or affiliates for their marketing purposes. Consent to receive text messages is not a condition of purchase where prohibited by law. When you use the Services to message your own leads, you are the sender and are responsible for obtaining any required consent (see our Terms).
4. Service Providers We Use
We share information only with vendors who help us deliver the Services, under contractual confidentiality obligations. These include, for example, our CRM/automation platform, telephony provider, AI voice provider, and payment processor. We do not sell your personal information.
5. Cookies
We use cookies and similar technologies to run the site, remember preferences, and measure performance. You can control cookies through your browser settings.
6. Data Retention & Security
We retain information for as long as your account is active or as needed to provide the Services and meet legal obligations, then delete or de-identify it. We use reasonable administrative, technical, and physical safeguards to protect information, though no method of transmission or storage is 100% secure.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of certain processing. To make a request, contact us at the email below. Residents of California and other jurisdictions may have additional rights under applicable law.
8. Children
The Services are for business use and are not directed to children under 16. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest version, and material changes will be posted on this page.
10. Contact Us
Questions about this policy or your data? Email [email protected].